Quality management includes strategic planning, allocation of resources, and systematic activities for quality such as quality planning, operations, oversight, and evaluation. Quality Management (QM) That aspect of the overall management function that determines and implements quality policy. Depart Of The Navy TQL In The Fleet Theory to Practice, J.Wasik, B.Ryan, 1993, AD-A275 444 92pgs. “The application of quantitative methods and the knowledge of people to assess and improve a) materials and services supplied to the organization, b) all significant processes within the organization, and c) meeting the needs of the end-user, now and in the future.” U.S. Quality Leadership (QL) The Department of the Navy’s definition of QL is based on W. Quality Management System (QMS) The organizational structure, processes, procedures, and resources needed to implement quality management goals, objectives, and requirements. Quality Policy The overall quality intentions and direction of an organization regarding quality as formally expressed by top management. ![]() Most common industry definition: Conformance to Requirements. ![]() Quality The degree to which an item or process meets or exceeds the user’s requirements and expectations.
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